Your privacy is more than a legal obligation to us — it is a responsibility we take seriously every day. This document clearly explains what we collect, why we collect it, and how it is protected.
Data protection is not just talk at hotogel. Here are the concrete steps we take to keep your information safe.
All data transmitted between your device and the hotogel servers is protected with 256-bit SSL encryption. This means that even if the data were intercepted, it cannot be read by any third party.
Hotogel has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your information is used solely for platform operations.
Your data is stored on servers protected by layered access controls. Only authorised personnel with a legitimate need may access users' personal information.
Hotogel does not directly store your credit or debit card details. All financial transactions are processed through payment providers certified to PCI-DSS Level 1.
You have the right to access, correct, download, or request the deletion of your personal data at any time. Our team will process requests within 14 business days.
You can opt out of all marketing communications at any time through your account settings. We will not send any promotional messages without your consent.
This Privacy Policy describes the data collection and handling practices of the hotogel platform. By using our services, you agree to the practices described in this document. Please read it carefully and contact us if you have any questions.
Hotogel ("we", "our platform") takes the privacy of every user seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the hotogel website and all related services.
This policy applies to all users of the hotogel platform, including unregistered visitors, registered members, and any individuals who interact with our platform through any device or channel.
We comply with applicable data protection laws in Malaysia and operate in accordance with internationally recognised data protection principles, including data minimisation, data quality, clearly defined purposes, and adequate security safeguards.
We do not sell your personal data to any third party for marketing purposes. This is an unconditional commitment from hotogel to every one of its users.
We collect various types of information depending on how you interact with the hotogel platform. Below is an overview of the data we collect:
Data You Provide Directly
Automatically Collected Data
| Data Category | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity & KYC | Account verification and legal compliance | Legal obligation |
| Payment Information | Processing of deposits and withdrawals | Contract performance |
| Usage Data | Platform enhancements and security | Legitimate interest |
| Marketing Data | Personalised offers and promotional notifications | User consent |
Hotogel uses collected information solely for legitimate and transparent purposes. We will not use your data for purposes other than those stated here without notifying you in advance.
Platform Operations
Security & Compliance
Service Improvements
Hotogel does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we may need to share your information:
Trusted Service Providers
We share necessary data with third-party service providers who help us operate the platform, including payment providers, game providers, cloud services, and analytics tools. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
Legal Requirements
We may disclose your information to government authorities, law enforcement, or regulatory bodies when required by law or in the following situations:
We will make reasonable efforts to notify you of any data disclosure requests by authorities unless prohibited by law or court order.
Hotogel uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the hotogel platform.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction.
While we take extensive security measures, no system is ever 100% guaranteed. In the event of a data breach that affects your rights, we will notify you within the timeframe required by law.
As an online platform, some of your data may be processed or stored outside Malaysia, primarily by the cloud and infrastructure service providers we use. Such transfers only occur to countries or entities that provide an adequate level of data protection.
When transferring data outside Malaysia, we ensure that:
You have the following rights regarding your personal data held by hotogel. To exercise any of these rights, contact our team via live chat or support email.
You have the right to obtain a copy of the personal data we hold about you. We will provide this in a readable format within 14 business days.
If your data is inaccurate or incomplete, you may request a correction at any time through your profile settings or by contacting our support team.
You may request the deletion of your personal data, subject to legal retention obligations binding on us (such as financial records for 7 years).
You may request a copy of your data in a structured, machine-readable format (JSON or CSV) for transfer to another service.
You may object to the processing of your data for direct marketing purposes at any time. We will immediately stop using your data for that purpose.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved or your request is under review.
Hotogel retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by law. Retention periods vary by data type:
Once the retention period has expired or the data is no longer needed, it will be securely deleted or anonymised so it can no longer be linked to you.
The hotogel platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18.
If we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account. If you are aware that a child under your care has registered an account at hotogel, please contact our support team immediately.
Parents and guardians are advised to monitor their children's internet usage and use appropriate parental control software to prevent access to online gaming platforms.
Hotogel may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. When we make significant changes, we will:
Continued use of the hotogel platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, please contact us to discuss your options or request account closure.
If you have any questions, concerns, or wish to exercise your privacy rights, the hotogel Data Protection Officer (DPO) team is here to help:
We are committed to resolving privacy complaints fairly and promptly. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.
All requests relating to personal data rights will be processed within 14 business days. We may require identity verification before processing certain requests to ensure the security of your account.
Play with peace of mind knowing your data is protected with SSL encryption, a no-data-sale policy, and privacy controls fully in your hands.
This platform is for users aged 18 and above. Gamble responsibly.